The RubzArabia

Faqs

Where do we deliver?

Currently for COD we offer delivery across major areas of United Arab Emirates. ( All 7 emirates are included )

What are charges for COD?

 We are proud to say that cash on delivery across UAE is for free, although we are not able to do free home delivery on some remote areas. In this case you will receive a call from our sales representative to inform you, what will the delivery charge be depending on your presented area. 

We do provide an express shipping within 3 hours which the cost will be informed to you by our sales department, depending on your prefered delivery area.

How long does it take to receive my order?

Majority of our customers should expect their delivery within two to three days. The exact timing however, will be confirmed with you by our delivery team. 

How do I cancel my order?

Orders can be cancelled before your item is shipped from our warehouse. Meaning, if you have already received a call from our sales department and confrimed your order and contact details, you can not cancel your order.

  

Can I replace my order?

You can replace your item, by an item within the same price range or above. Please do note that, you are not able to replace your product with a lower priced item, as we are not able to pay you cash back.

For example, if you buy an item worth of 299 AED you are able to change the size, color or with any other product with the same price or above, by placing the new order. Your credit will be saved in our system.

Once the shipment is received you have 3 days to replace your item. ( The item shall not be used or damaged by the customer )

What if the item I received is damaged?

We always try to take extra care of our packaging and products, however if you have received a damaged or defected product, please inform us immediately via customer@therubzarabia.com , you will then receive a call and will be taking care of.

Can I order outside UAE?

Currently www.therubzarabia covers COD only within UAE. We are in the process of expanding our services through out the whole GCC very soon.

Are the products authentic?

We stand behind the 100% authenticity of every single product displayed in our website. 

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