The Rubz Arabia guarantees full warranty covering manufacturing and material defects for products purchased from authorized The Rubz retailers and online shops.
Each defective product under the warranty will be examined and evaluated by our technical experts. Depending on the circumstances, the product will be repaired, replaced or substituted with a product of comparable value. In the case of substitution, we are unfortunately not able to guarantee that you will receive the exact same product or design.
The Rubz Arabia will not repair, replace or substitute any goods, which have been, in our opinion, subject to normal wear and tear, abuse, modification, attempted repair, negligence, misuse or accident.
If a piece is not covered by our terms, we may offer a repair service at a charge. Please note that a defective piece can only be repaired if:
- The product is a genuine The Rubz product
- The repair is feasible - it must be possible to bring the product back to the original pristine condition
- Spare parts are still available (this is usually not the case if a product is out of production)
The damaged product should be given to an authorised The Rubz retailer, who will send it to the regional The Rubz Arabia sales company. The warranty is valid for a period of 6 months, from the date of purchase. Please keep the delivery receipt as it serves as a warranty for products purchased from the online shop.